Plan and manage conferences

Topics covered
  • Plan, promote and organise conferences
  • Co-ordinate and follow up on conference proceedings

Manage quality customer service

Topics covered
  • Plan to meet internal and external customer requirements
  • Ensure the delivery of quality products and services
  • Monitor, adjust and review customer service

Manage a franchise operation

Topics covered
  • Establish and implement procedures for managing a franchise operation
  • Review a franchise operation

Ensure a safe workplace (Australian standards)

Topics covered
  • Establish a work, health and safety (WHS) management system in a work area
  • Establish and maintain effective and compliant participation arrangements for managing WHS in a work area
  • Establish and maintain procedures for effectively identifying hazards and assessing risks in a work area
  • Controlling risks in a work area
  • Evaluate and maintain a work area WHS management system

Develop and implement crisis management plans

Topics covered
  • Develop crisis management plans
  • Implement crisis management plans
  • Review crisis management plans
  • Update crisis management plans

Manage operational plan

Topics covered
  • Develop operational plans
  • Plan and manage resource acquisition
  • Monitor and review operational performance

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The Dolph team is a proud group of like-minded individuals who care about our students' needs. We are passionate about teaching, and helping you create a better tomorrow for yourself, today.



© 2017 Dolph Business School. RTO No. 41480.