Dolph Business School is a Registered Training Organisation (RTO No. 41480) with responsibility for delivering vocational education and training. Dolph Business School collects and stores personal information on our students and industry clients. Dolph Business School complies with the Privacy Act 1988 (Commonwealth). This policy describes how Dolph Business School collects, manages, uses, discloses, protects, and disposes of personal information in accordance with the thirteen Australian Privacy Principles (APPs) outlined in Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
Under the Privacy Act 1988 and Privacy Amendment (Enhancing Privacy Protection) Act 2012 (s6(1)), personal and sensitive information is defined as follows:
Authority to collect and store information
Dolph Business School is a Registered Training Organisation approved by the Australian Skills Quality Authority. This registration is issued under the authority of the National Vocational Education and Training Regulator Act 2011. This legislation requires Dolph Business School to collect personal and sensitive information from its students. This requirement is specified in the Data Provision Requirements 2011 which is one of five legislative instruments that Dolph Business School must comply with as a condition of its registration.
The data provision requirements require Dolph Business School to collect data from students in accordance with the Australian Vocational Education and Dolph Business School Information Statistical Standard (AVETMISS). This is a complex information standard that defines information about who the student is, where the training is delivered and what they are studying. The Standards for Registered Training Organisations require Dolph Business School to retain and store this information for up to 30-years and to report training activity to government agencies in accordance with the mandatory reporting requirements.
Together these requirements form a statutory obligation to collect, store and report information of any student participating in nationally accredited training. The publications referred to in this section can be accessed from the ASQA website.
Collection and use
Dolph Business School collects personal information, either directly or indirectly, that is reasonably necessary for, or directly related to its delivery of the services it offers. Some of the information collected may be regarded as ‘sensitive’ as defined by the Privacy Act.
Contact information such as name, organisation, position, address, telephone, and e-mail address are collected for marketing, support services, mandatory reporting and for communicating with stakeholders as part of our day-to-day operation.
In addition to information collected for a training activity, Dolph Business School will also collect, store and report information relating to satisfaction surveys, complaint handling and on our client employers.
Names, addresses, phone numbers, emergency contact details, bank account details and other employment related information is collected from employees for the purpose of managing human resources. The management of staff personal information complies with this policy.
Personal and sensitive student information as well as training activity information is prescribed by the AVETMISS Standard. This information is collected directly from our students using enrolment forms which may be paper based or electronic and other administrative forms, including but not limited to complaint forms, application for recognition of prior learning, request for refund, transfer application, etc. Much of this information is entered into our student management software called RTO Data. Once the information is entered into RTO Data, they are scanned, and then destroyed if hard copy, or saved onto our Cloud account if in electronic form.
Survey responses are collected using our Employer and Student Satisfaction Surveys which are issued both in hard copy and electronic format. These survey results are returned to the main office and entered into our survey analysis software – Satisfaction Data. Survey forms once entered into Satisfaction Data are either destroyed if hard copy or permanently deleted if in electronic form.
Enquiry information from prospective students including personal contact information is collected directly from individuals who make data requests either by telephone, e-mail, or via our website.
Dolph Business School collects personal information from individuals on commencement of their employment with us.
Personal information collected by Dolph Business School that may be regarded as ‘sensitive’ under the Privacy Act includes:
Dolph Business School respects an individual’s right not to receive marketing material, and provides an option within communications and on its website for individuals to unsubscribe from receiving marketing material. Dolph Business School conducts its marketing communications and dissemination of service information in accordance with Australian Privacy Principle 7 (Direct marketing), the Spam Act 2003 (in respect of electronic communications), and the Do Not Call Register Act 2006. It is not, however, Dolph Business School’s practice to ‘cold call’ for the purpose of marketing its products and services.
Google Analytics and cookies
Dolph Business School’s web servers automatically log information such as server address, date and time of visit and web pages accessed. No personal information is recorded. These logs are used for website management and improvement.
Unsolicited personal information
If Dolph Business School should receive unsolicited personal information, it will be treated and managed according to the Australian Privacy Principles.
Notification of collection
Dolph Business School aims to notify individuals of the collection of their personal information before, or at the time of collection, or as quickly as possible thereafter. Notifications are usually in writing, but may be verbal for our telephone help-desk services, or research conducted by telephone interview.
Disclosure of personal information
Dolph Business School does not disclose personal information other than for the purpose for which it was collected, or an individual has consented to a secondary purpose, or an individual would reasonably expect this (such as receiving communications about upcoming events), or if required by law.
Dolph Business School may share personal information with the Commonwealth government in accordance with Commonwealth contractual obligations. In these circumstances Dolph Business School will take reasonable steps to inform and seek consent from the individuals concerned and take all reasonable steps to ensure that the recipient handles the personal information according to the Australian Privacy Principles.
Dolph Business School does not sell its mailing lists to third-parties for marketing purposes.
Dolph Business School does not disclose personal information to overseas recipients. While people around the world can access material published on our website, no statistical or research publications contain identifiable personal information.
Management of personal information
Dolph Business School endeavours to ensure the personal information it collects and uses or discloses is accurate, up-to-date, complete and relevant. Dolph Business School routinely updates the information held in its customer relationship management system. This includes confirming with students who are returning for a new enrolment if their personal contact details have changed.
Access to and correction of personal information
Individuals may, subject to the exceptions prescribed by the Australian Privacy Principles, request access to and correction of their personal information where this is collected directly from individuals by Dolph Business School.
Dolph Business School does not charge for giving access to or for correcting personal information. Requests for access to or correction of personal information should be made in accordance with the student access to records policy.
Information retention and disposal
Personal information is held in electronic format:
Dolph Business School retains personal information for 30 years. When personal information is no longer necessary for Dolph Business School business functions, and it is lawful to do so, Dolph Business School will destroy the information.
Dolph Business School takes active steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Complaints and concerns
Complaints or concerns about Dolph Business School management of personal information should be directed in writing to Dolph Business School’s Chief Executive Officer. Dolph Business School will respond to you in writing within 48-hours. Complaints received by Dolph Business School will be managed in accordance with our Complaints and Appeals Policy.
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The Dolph team is a proud group of like-minded individuals who care about our students' needs. We are passionate about teaching, and helping you create a better tomorrow for yourself, today.