Develop and use emotional intelligence

About the Course

Delivered by our qualified trainers, our Develop and use emotional intelligence short course will provide you with the information you need to help you gain an edge in today’s competitive environment.

If you would like to undertake this course as an accredited course, please notify us prior to enrolling. We are able to tailor the course for you to meet the AQF requirements which may count towards a nationally recognised formal qualification such as our business diploma course, our leadership and management diploma course, and our project management diploma course.

You will learn how to:

  • identify own emotional strengths, weaknesses, personal stressors and emotional states;
  • develop awareness of own emotional triggers and use this awareness to control emotional responses;
  • model workplace behaviours that demonstrates management of emotions;
  • use self-reflection and feedback to improve development of own emotional intelligence;
  • respond to the emotional states of co-workers and assess emotional cues;
  • take into account emotions of others when making decisions;
  • assist others to understand the effect of their behaviour and emotions on others in the workplace;
  • encourage the self-management of emotions in others and a positive emotional climate in the workplace;
  • encourage others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes; and
  • use the strengths of workgroup members to achieve workplace outcomes.

Topics covered
  • Identify the impact of your own emotions on others in the workplace
  • Recognise and appreciate the emotional strengths and weaknesses of others
  • Promote the development of emotional intelligence in others
  • Utilise emotional intelligence to maximise team outcomes

Price & Payment Options
Cost
Online Delivery $49.00

USE CODE: UPFRONT to get a 10% discount* for paying upfront!
* only applicable to local students undertaking online and blended delivery qualifications and is not to be used in conjunction with any other special or discounts. This discount is not applicable to international students and short courses.

Local students

Diploma – classroom delivery: Fees are billed on a monthly basis.
Diploma and certificate courses – blended delivery: Fees are billed prior to the commencement of each term.
Diploma and certificate courses – online delivery: Your first invoice will be issued prior to the start of the course, and the second invoice will be issued 6-months into the course. If your progress in the course indicates that you would complete the course within 6-months of commencement, the second invoice will be issued after the completion of your first 4-units.

Please note that if you wish to pay for your fees through a payment plan, a non-refundable $275 is required to confirm your enrolment.

Please ensure you read and understand our complete Local Student Schedule of Fees & Charges and our Local Student Handbook before enrolling into any one of our courses or programs.

International students

Fees are billed upfront. Should you require a payment plan, please speak to one of our Student & Administration Support team members prior to enrolling.

Please ensure you read and understand our complete International Student Schedule of Fees & Charges and our International Student Handbook before enrolling into any one of our courses or programs.


Dolph Business School accepts payment for fees using:

  • Bank transfer
  • Credit / debit card
  • Payment plan via credit / debit card (only for those undertaking a certificate or Diploma course)

Please note, we accept Visa, Mastercard and Amex cards. There is a 2.5% surcharge if paying via an Australian credit card; and a 3.5% surcharge if paying via an international credit card.

What is included in my fees?

 ACCREDITED,
NATIONALLY RECOGNISED COURSES

NON-ACCREDITED COURSES

  • Training and assessment services
  • Webinars – both live and recorded sessions – so that you are able to participate in a live class from the comforts of your own home! (Blended delivery students only)
  • Access to our eLearning platform
  • Dedicated training and student administration support from your Trainers as well as the Student & Administration Support team - we are contactable via our eLearning platform, via e-mail, and via telephone (between the hours of 9am - 5pm, Monday - Friday)
  • An AQF certificate
  • Assessments retained on our servers for a period of 6 months after you have completed your course
  • Unit outcomes and student records retained on our servers for 30 years from your graduation date

Applicable to classroom and blended delivery students only: Please note, the cost of hardcopy texts and workbooks are not included in your fees. Please refer to the full Schedule of Fees & Charges for more information.

  • Training and assessment services
  • Access to our eLearning platform
  • A Dolph Business School certificate

Recognition of Prior Learning

In accordance with the requirements of the Standards for Registered Training Organisations and the National Code, Dolph Business School provides the opportunity for students to apply to have their prior learning and experience recognised towards an accredited qualification or units of competence for which they are enrolled in.

Local students

You may have obtained relevant skills and knowledge through prior formal training, workplace training or experience and may reduce the number of units or assessments required to be completed during the program. We will gather information about your prior experience and training history to determine the best pathway for you to achieve competency.

If you are interested in this course and believe you may qualify for course credit, come speak to one of our team members today to find out how we can help you!

International students

You may be awarded a unit of competency based on successful completion of the unit which has been previously awarded either by Dolph Business School or by another Australian Registered Training Organisation.

Please note, where the course credit is granted before the issue of a student visa, the course duration will be indicated on the Confirmation of Enrolment. Where credit transfer is granted after the issue of a student visa, a new Confirmation of Enrolment will be issued.


Upcoming Courses
Training Plan Location Start Date End Date Cost
None Found

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