- Plan to meet internal and external customer requirements
- Ensure the delivery of quality products and services
- Monitor, adjust and review customer service
Delivered by our qualified trainers, our Manage quality customer service short course will provide you with the information you need to help you gain an edge in today’s competitive environment.
USE CODE: LAUNCH to get a 10% discount!^
^ Only valid till the 30th of June
* For Diploma courses and certificate courses delivered through blended mode: Fees are billed prior to the commencement of each semester. If you will be undertaking the course through online delivery, your first invoice will be issued prior to the start of the course, and the second invoice will be issued 6-months into the course. If your progress in the course indicates that you would complete the course within 6-months of commencement, the second invoice will be issued after the completion of your first 4-units.
Dolph Business School accepts payment for fees using:
What is included in my fees?
For all of our nationally recognised, accredited courses, applicants can apply for recognition of their existing skills and knowledge that are relevant to the units of competency within the program. These skills and knowledge may have been obtained through workplace training or experience and may reduce the number of units or assessments required to be completed during the program. Students are encouraged to notify Dolph Business School of their interest or intention to apply for Recognition of Prior Learning (RPL) prior to their enrolment. We will provide you with a pre-training review questionnaire that gathers information about your prior experience and training history. This information is then used to determine the best pathway for you to achieve competency.
If you are interested in this course and believe you may qualify for RPL, speak to one of our team members today to find out how we can help you!
Simply pop your details in the form below and someone from our Student & Administration Support team will be in touch to answer your questions.
We are here for you!
The Dolph team is a proud group of like-minded individuals who care about our students' needs. We are passionate about teaching, and helping you create a better tomorrow for yourself, today.