Human Resources

Manage rehabilitation or return to work programs

Topics covered Analyse claims Establish rehabilitation or return to work programs Monitor and evaluate rehabilitation or return to work programs

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Manage mediation process

Topics covered Develop mediation guidelines Prepare for mediation Settle disputes through mediation Finalise and review mediation

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Manage human resource services

Topics covered Determine strategies for the delivery of human resource services Manage the delivery of human resource services Evaluate human resource service delivery Manage integration of business ethics in human resource practices

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Manage employee relations

Topics covered Develop employee and industrial relations policies and plans Implement employee relations policies and plans Manage negotiations to resolve conflict

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Develop and manage performance management processes

Topics covered Develop integrated performance-management processes Facilitate the implementation of performance-management processes Co-ordinate individual or group learning and development

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Develop a workplace learning environment

Topics covered Create learning opportunities Facilitate and promote learning Monitor and improve learning effectiveness

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Manage recruitment selection and induction processes

Topics covered Develop recruitment, selection and induction policies and procedures Recruit and select staff Manage staff induction

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Manage workforce planning

Topics covered Research workforce requirements Develop workforce objectives and strategies Implement initiatives to support workforce planning objectives Monitor and evaluate workforce trends

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